นโยบายการคืนเงิน
Truffle BKK reserves the right not to offer refunds or returns under any circumstances,
except in cases where the product is defective or the error is caused by the company.
Exchange Policy
Customers may request a product exchange in the case of sizing issues (if the received product does not fit properly).
The company reserves the right not to accept exchanges for different styles or colors.
Exchange Shipping Fee
-
A shipping service fee will be charged for size exchanges.
-
The fee is based on the weight of the product, with a minimum charge of 60 THB.
Conditions for Size Exchanges
-
The request must be made within 7 days from the date the product is received.
-
The item must be in new and original condition, unused, unwashed, and with all original packaging intact.
-
Customers must provide supporting documents, such as photos of the product and the order number.
How to Request an Exchange
Customers may request an exchange through our official contact channel:
LINE Official Account: @Truffle.bkk