FAQ
Questions & Answers
GENERAL QUESTIONS
Where can I try the products in person?
- You can visit our flagship store at Ekkamai 15 to try on the products in person.
- OUR STORES
Do you offer worldwide shipping?
- Yes, we ship to many countries worldwide.
If your destination is not available at checkout, please contact us via LINE Official: @Truffle.bkk for assistance.
Do you offer gift wrapping for special occasions?
- We currently do not offer gift-wrapping services
However, we can include a Truffle Greeting Card with your message upon request. Feel free to contact us to request this service.
Garment care instructions
- Precautions
- Use ambient temperature water (avoid hot water)
- Do not tumble dry
- Hang dry inside out in shade to avoid fading
- For Hand Wash
- Do not pour detergent directly onto the fabric
- Soak for 15–30 minutes, gently wash stained areas
- Dissolve fabric softener before soaking (if used)
- For Machine Wash
- Use gentle or fabric care mode
- Always use a mesh laundry bag
- Recommended to use liquid detergent
- Turn garment inside out before washing and drying
- For Ironing
- Use steam iron on medium to high heat
- Iron inside out to prevent marks from heat
ORDERING | SHIPPING
Is there a shipping fee when ordering through the website?
- Shipping fees may apply depending on your location and current promotions. Shipping costs will be calculated and displayed at checkout.
When will I receive my order?
- Delivery times vary by location. Domestic orders are typically shipped within 2–3 business days, and shipping duration depends on the courier and destination.
- For International shipping, delivery time depends on the selected shipping provider and destination country.
Where can I find my Order Number?
- Once your order is placed, your Order Number will be shown on the confirmation page and sent to your email. You can also find it in your account order history.